Are Landlines Being Phased Out ?

The UK's current Public Switched Telephone Network (PSTN) is based on decades-old copper technology. Maintaining this outdated system is costly, and it no longer meets modern communication needs. Digital (VoIP) calls are clearer, more efficient, and more compatible with today's technology

UK Landline Switch-Off: What You Need to Know & How to Prepare

By 2025, traditional landlines in the UK will be switched off as the country moves from analogue (PSTN) to digital (VoIP) phone services. This means landline calls will no longer work through the old copper network but will instead use the internet. If you're wondering why this is happening, what alternatives exist, and how to prepare, this guide will answer all your questions.

Main Reasons for the Change:

• Ageing Infrastructure - Copper lines are deteriorating and expensive to maintain.
• Declining Use of Landlines - More people rely on mobile phones and internet-based communication.
• Future-Proofing - Digital networks are faster, more reliable, and adaptable for future innovations.
• Better Call Quality - VoIP calls offer clearer sound and fewer interruptions.

By December 2025, BT Openreach will have completely switched off the PSTN network, meaning everyone must transition to a digital alternative.

What Should You Do to Prepare?

If you still use a landline, here's what you need to do:

• Check with your provider - They will inform you about how your service will change.
• Upgrade your phone (if needed) - Some older handsets may require an adapter or a new VoIP-compatible device.
• Ensure you have a stable internet connection - VoIP relies on broadband rather than phone lines.
• Plan for power cuts - Unlike old landlines, digital phones won't work during power outages unless you have a backup solution.

What will replace Landline Phones ?

After the switch-off, landlines will be replaced by VoIP (Voice over Internet Protocol) services, which transmit voice calls over the internet rather than through traditional copper lines.

Your Main Alternatives:

• VoIP Home Phones - Digital landline replacements that connect via broadband.
• Mobile Phones - Many people are switching to mobiles as their primary phone.
• Broadband-Connected Desk Phones - Businesses will use VoIP-enabled desk phones.
• VoIP Adapters - If you want to keep your current landline phone, an adapter can connect it to your internet router.

Do I Need to Buy a New Phone?

It depends. If your current phone is compatible with VoIP, you may just need an adapter. However, older models that don't support digital connections may need to be replaced with a VoIP-compatible handset. Your telecom provider will guide you on whether you need a new phone or additional equipment.

Do I Need to Get a New Phone Number?

No, in most cases, you can keep your existing landline number. Your provider will transfer your number to the new digital service. However, it's always best to check with your provider to confirm how they handle number transfers.

Will my Landline Phone Work without Internet ?

Yes. Since VoIP calls work over the internet, you'll need a broadband connection to use your landline. If you already have home broadband, your phone will likely connect via your router.

What If I Don't Have Internet?

If you don't have broadband, your phone provider may offer alternative solutions, such as:

• A basic digital voice service using a simple router that only connects a phone (not full internet access).
• A mobile phone solution if you prefer to switch from a landline.
• Special support for vulnerable customers who rely on landlines for essential communication.

Contact your provider to find out what options are available for you.

What Happens in a Power Cut?

Traditional landlines worked even during power outages because they drew power from the telephone exchange. However, VoIP phones rely on broadband and electricity, so they won't work if there's a power cut. Solutions for Power Cuts:

• Use a mobile phone as a backup - This is the easiest and most reliable option.
• Get a battery backup - Some providers will offer power backup solutions for digital phones.
• Check for emergency support - If you're vulnerable and rely on a landline, your provider must offer alternative options.

If you depend on a landline for medical devices or emergency alarms, talk to your provider to ensure you have a suitable backup plan.

Conclusion

The UK's landline switch-off marks a big step in modernising our communication systems. While change can be challenging, the move to digital landlines offers better quality, reliability, and advanced features. If you haven't already, now is the time to check with your provider and ensure a smooth transition to the new digital system.